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Support Form for Shopware

Use a support form that lets customers submit tickets, saves each request, sends notifications, and helps you manage support more efficiently.

Create a Support Form

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Shopware
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Why Should You Use the Support Form Widget+?

Support Form Solutions for Enhanced Customer Experience

Utilizing the Support Form on Shopware allows for a seamless support request submission process, fostering an environment of timely assistance and happier customers. Furthermore, the Shopware Support Form helps keep track of and systematize support requests, making it easier to manage customer concerns and provide swift assistance.

Unify Support Requests for Better Customer Support Efficiency

By using a Support Form for Shopware, all support requests are centralized in one location, making it easier for your support team to manage and prioritize requests. This centralization not only helps reduce response times but also boosts the overall efficiency of your customer support operations.

Shopware Support Forms: Customized to Suit Your Business

The Support Form on Shopware can be adapted to include custom fields relevant to your business or sector, making it more efficient to gather necessary details for handling support inquiries. Moreover, personalizing your Support Form enables the gathering of essential customer insights, allowing you to refine your offerings in response to your customer's requirements and preferences.

Customize Your Support Form with Multiple Field Types on Shopware

The Shopware Support Form creator boasts a wide variety of customizable fields, including basic, unique, and specialized formats, making it easy for you to adjust your form to align with your unique needs and objectives. Adding fields is simple: just click on the "Add Field" option and choose from the vast array of formats at your disposal. Additionally, you can effortlessly reorder the fields by dragging and dropping them as needed.

Support Form - Customize Your Support Form with Multiple Field Types on Shopware

Efficiently Handle Support Tickets with Shopware Support Form

The Shopware Support Form offers a user-friendly solution for managing and viewing all support ticket submissions in a well-organized display. This allows you to keep track of all user communications and inquiries, enabling you to respond promptly and efficiently to their support requests.

Support Form - Efficiently Handle Support Tickets with Shopware Support Form

Receive Files and Images through Support Forms for Effective Issue Resolution

The Support Form for Shopware enables you to effortlessly receive relevant files and images from your users, significantly improving the accuracy and efficacy of your support ticket resolution process. This feature is particularly advantageous for collecting vital data and documentation, enabling you to address user support requests swiftly and efficiently.

Support Form - Receive Files and Images through Support Forms for Effective Issue Resolution

Boost Support Form Usability with Descriptive Content and Visual Elements

The inclusion of titles, descriptive text, and images in your support form can heighten user experience on your Shopware store, providing a more complete and user-focused interface. The incorporation of such explanatory form elements can assist users throughout the submission process, fostering a seamless and efficient experience that improves the odds of effectively resolving support tickets.

Support Form - Boost Support Form Usability with Descriptive Content and Visual Elements

Personalize Your Support Form: Customizable Headers and Footers

With the Support Form for Shopware, you can modify the form's header and footer to your preference, and even add images if desired. By using this feature, you can improve your brand's visual appeal and design a striking, professional form that harmonizes with your Shopware store's overall look and feel.

Support Form - Personalize Your Support Form: Customizable Headers and Footers

Block Spam From Your Shopware Support Form

The Support Form creator on Shopware offers the ability to activate the CAPTCHA anti-spam feature, compelling users to pass a verification process before form submission. This CAPTCHA feature aids in deterring bots and automated scripts from submitting spam through your support form, allowing you to receive genuine messages from real users exclusively.

Support Form - Block Spam From Your Shopware Support Form
Support Form - Export Support Ticket Submissions to CSV for Easy Integration

Export Support Ticket Submissions to CSV for Easy Integration

The Shopware Support Form creator enables you to export support ticket submissions as CSV files, allowing for effortless importation into other software or tools for analysis or integration. This feature is especially beneficial for businesses that need to maintain a record of all their interactions with clients, and for data analysis and reporting purposes.

Support Form - Receive Notifications for New Support ticket Submissions

Receive Notifications for New Support ticket Submissions

The Shopware Support Form [creator] allows you to activate notification settings for both the support form owner and the submitting user. Configure automated email notifications for each support form submission to be sent to multiple email addresses, as well as dispatch a confirmation email to the user upon successful submission.

Support Form - Achieve Unparalleled Customization with Shopware Support Form's Custom CSS

Achieve Unparalleled Customization with Shopware Support Form's Custom CSS

Our high-level editor grants you extensive customization possibilities for the appearance of your Support Form on Shopware. With this potent tool, you can readily fine-tune every aspect of your support form, such as colors, fonts, layout, and positioning.

Choose from a Variety of Support Form Skins for Shopware

The Shopware Support Form includes an array of eye-catching skins, giving you the ability to start the design process without spending time on detailed customization. These ready-to-use skins not only save you time but also ensure a customized and professional appearance that matches your brand's image.

Support Form - Choose from a Variety of Support Form Skins for Shopware

Design a Distinct Support Form with Shopware's Customization Options

The Shopware Support Form creator offers a range of attractive skins that you can easily personalize to match your brand's image and store's overall look and feel. With options to change the color palette, font style, and add your logo and various design elements, you have absolute control over the customization process, enabling you to craft a genuinely distinctive and customized form. By offering complete customization, you can improve user interaction and make a lasting impression that harmonizes with your brand's image.

Support Form - Design a Distinct Support Form with Shopware's Customization Options

Ensure Accessibility on All Devices with Shopware Support Form

As more individuals rely on mobile devices for internet access, it's imperative to present a form that's designed for the best viewing experience on such devices. The Shopware Support Form is entirely responsive, ensuring excellent performance and appearance on any device. A responsive support form allows your users to effortlessly access and complete the form on the go, increasing the likelihood of prompt submissions and enhancing the overall user experience.

Support Form - Ensure Accessibility on All Devices with Shopware Support Form

Design Support Forms with Ease Using Shopware Form Builder

The Support Form builder for Shopware allows you to develop and tailor your form effortlessly, without requiring any coding knowledge. The intuitive user interface makes it easy for you to adjust the form's fields, layout, and design with just a few simple clicks. Furthermore, you can instantly preview your modifications, verifying that your form meets your desired aesthetic.

Support Form - Design Support Forms with Ease Using Shopware Form Builder

Effortlessly Embed Shopware Support Form on Your store

To incorporate the Support Form into your Shopware store, simply copy and paste the supplied code snippet into your page's HTML. The support form is designed to automatically update, meaning any alterations made in the Support Form editor will instantly appear on your Shopware store. With this efficient process, you can painlessly personalize the form and flawlessly incorporate it into your store, offering your customers easy access.

Support Form - Effortlessly Embed Shopware Support Form on Your store

Compatible With All Site Builders, E-Commerce Platforms and Websites

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FAQ

A support form is an online form used by businesses or organizations to receive inquiries, feedback, or support requests from their customers or users. It typically includes fields for the user's name, contact information, the reason for the inquiry or request, and a message field where the user can provide details or additional information. The purpose of a support form is to provide a convenient and efficient way for customers or users to reach out for help or assistance, and for businesses to manage and track those requests in an organized manner.




  1. Keep it simple: A support form should be easy to fill out and should not overwhelm the user with too many questions. Only ask for information that is absolutely necessary to resolve the issue.
  2. Provide clear instructions: Be clear about what information you need from the user and how they can expect to receive a response. Provide instructions on how to fill out the form and any specific guidelines or limitations.
  3. Use auto-response messages: Set up an automatic response to let users know that their submission was received and that their issue is being looked into. This can help to set expectations and reduce anxiety.
  4. Be responsive: Try to respond to support form submissions as quickly as possible. Set a reasonable response time and stick to it.
  5. Continuously improve: Use feedback from users to improve your support form. Analyze the data collected through the form to identify patterns and areas for improvement.


The Support Form widget provides a range of customization options to help you tailor the look and feel of the form to match your website's design and branding. You can choose from a selection of attractive skins to quickly apply a pre-designed theme, or use the advanced editor to customize every aspect of the form's appearance, including colors, fonts, layout, and positioning. For more advanced customization, you can even edit the CSS directly.

To embed the Support Form widget on your website, simply copy and paste the provided code snippet into your page's HTML code. The widget is designed to be auto-updating, meaning that any changes you make to the Support Form editor will be reflected automatically on your website.

Yes, the Support Form widget is fully responsive and will adapt to any device, ensuring that users can easily submit inquiries or support requests from their desktop, tablet, or mobile device. This is important in a world where more and more people are accessing the internet through their phones and tablets.

Yes, you can easily do so from the “Templates” tab.

Yes, there are lots of beautiful skins that you can choose from to save time and start using the widget as quickly as possible.

Yes, you can either upload an image, or select an icon from a large selection of available icons to add to your support form, or, alternatively, you can leave it all blank. 

It’s simple. All you need to do is to sign up and start using the free version.

Common Ninja’s Support Form widget is free to use. It is limited to a certain amount of views, however.

Common Ninja’s Support Form widget is compatible with ALL current and future website builders.

Yes, the Support Form widget is GDPR-compliant.

No. Using our Support Form widget is very simple. The widget comes with an intuitive drag-and-drop interface and fully customizable options. Once you’ve finished editing the widget to your liking, all you need to do is copy the provided code and add it to your website.

Yes. We are eager to hear your request. Please visit our Feature Request page.