Support Form for Kentico Xperience

Streamline Your Customer Support With Ease

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Why Should You Use the Support Form Widget+?

Support Form Solutions for Enhanced Customer Experience

The Support Form integrated within Kentico Xperience offers a straightforward way for users to lodge support requests, promoting timely responses and stronger customer relationships. The Kentico Xperience Support Form also streamlines the process of tracking and sorting support inquiries, allowing for enhanced management and prompt replies to customer concerns.

Centralize User Communications with Our Support Form Solution

Implementing a Support Form on Kentico Xperience allows you to gather all support requests in a single location, improving the ability of your support team to manage and prioritize issues. This centralization not only helps reduce response times but also boosts the overall efficiency of your customer support operations.

Tailor-Made Support Forms for Your Kentico Xperience Needs

The Kentico Xperience Support Form offers customization options with fields designed for your particular business or industry, ensuring efficient data collection for addressing support requests. Customizing your Support Form can also help you gather valuable customer feedback, allowing you to continuously improve your products and services based on your customers' needs and preferences.

Customize Your Support Form with Multiple Field Types on Kentico Xperience

The Kentico Xperience Support Form creator provides an extensive selection of customizable fields, ranging from basic to unique and specialized formats, enabling you to adapt your form to meet your specific needs and purposes. Adding fields is simple: just click on the "Add Field" option and choose from the vast array of formats at your disposal. Additionally, you can effortlessly reorder the fields by dragging and dropping them as needed.

Streamline Support Ticket Management with Kentico Xperience Support Form

The Kentico Xperience Support Form allows you to effortlessly manage and view all submitted support tickets in an intuitive and user-friendly interface. This allows you to keep track of all user communications and inquiries, enabling you to respond promptly and efficiently to their support requests.

Streamline Issue Resolution with File and Image Reception via Support Form

The Kentico Xperience Support Form offers the capability to easily obtain relevant files and images from users, dramatically augmenting the accuracy and productivity of your support ticket resolution approach. This file and image reception feature is highly useful for acquiring key data and documents, allowing for the expedited and efficient handling of user support requests.

Elevate Your Support Form with Engaging Content and Visuals

Adding titles, informative text, and images to your support form can improve the user experience on your Kentico Xperience website, making it more accessible and easy to navigate. These explanatory form elements can guide users through the submission process, delivering a seamless and efficient experience that raises the likelihood of successful support ticket resolution.

Unify Your Brand Aesthetic with Custom Support Form Headers and Footers

The Support Form on Kentico Xperience provides the option to tailor the header and footer, enabling you to include images as well. This personalization feature offers a significant chance to elevate your brand's presence and develop a visually appealing, professional form that complements your Kentico Xperience website's design and style.

Protect Your Support Form from Spam on Kentico Xperience with CAPTCHA

The Support Form creator on Kentico Xperience offers the ability to activate the CAPTCHA anti-spam feature, compelling users to pass a verification process before form submission. This CAPTCHA feature aids in deterring bots and automated scripts from submitting spam through your support form, allowing you to receive genuine messages from real users exclusively.

Kentico Xperience Support Form: Export Ticket Submissions to CSV for Seamless Analysis

The Kentico Xperience Support Form creator offers the functionality to export support ticket submissions to CSV files, ensuring a smooth import process into other applications or tools for examination or integration. This export feature is particularly useful for businesses that need to keep a record of all client interactions and for those that require data analysis and reporting capabilities.

Receive Notifications for New Support ticket Submissions

The Kentico Xperience Support Form [creator] provides the option to customize notification settings to accommodate both the support form owner and the user submitting a support request. Implement automated email notifications for all support form submissions to multiple email addresses, while also sending a confirmation email to the user upon successful submission.

Create Support Forms Effortlessly with Kentico Xperience Form Builder

With the Support Form builder for Kentico Xperience, you don't need any coding knowledge to create and customize your form. With the intuitive user interface, you can comfortably change the form's fields, structure, and appearance using only a few clicks. Plus, the real-time preview feature helps you keep track of your changes, making sure your form aligns with your expectations

Explore Multiple Skins for Your Kentico Xperience Support Form

The Support Form for Kentico Xperience offers a range of attractive skins to choose from, allowing you to jumpstart the design process without having to spend time on extensive customization. These ready-to-use skins not only save you time but also ensure a customized and professional appearance that matches your brand's image.

Fully Personalize Your Kentico Xperience Support Form for a Unified Brand Experience

The Kentico Xperience Support Form creator offers a range of attractive skins that you can easily personalize to match your brand's image and website's overall look and feel. From changing the color scheme and font style to adding your logo and other design elements, you have complete control over the customization process to create a truly unique and personalized form. This comprehensive customization allows you to engage more effectively with your users and create a memorable experience that aligns with your brand's identity.

Ensure Accessibility on All Devices with Kentico Xperience Support Form

As more individuals rely on mobile devices for internet access, it's imperative to present a form that's designed for the best viewing experience on such devices. The Kentico Xperience Support Form is fully responsive and will appear great on any device. A fully responsive support form ensures that users can smoothly access and fill out the form using their mobile devices, which contributes to quicker submissions and a more satisfying user experience.

Achieve Unparalleled Customization with Kentico Xperience Support Form's Custom CSS

The advanced editor on Kentico Xperience equips you with comprehensive customization options for your Support Form's appearance. Effortlessly modify every aspect of the support form, including colors, fonts, layout, and positioning, with this robust tool.

Streamline Support Form Integration with Kentico Xperience's Easy Embedding Process

To insert the Support Form on your Kentico Xperience website, all you need to do is copy the provided code snippet and paste it into your page's HTML. The support form's auto-updating capability allows any adjustments made in the Support Form editor to be swiftly displayed on your Kentico Xperience website. The hassle-free process enables easy form personalization and seamless integration with your website, allowing your customers to access it without difficulty.

Compatible With All Site Builders, E-Commerce Platforms and Websites

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FAQ

What is a support form?

A support form is an online form used by businesses or organizations to receive inquiries, feedback, or support requests from their customers or users. It typically includes fields for the user's name, contact information, the reason for the inquiry or request, and a message field where the user can provide details or additional information. The purpose of a support form is to provide a convenient and efficient way for customers or users to reach out for help or assistance, and for businesses to manage and track those requests in an organized manner.

What is the best practice for support forms?

Keep it simple: A support form should be easy to fill out and should not overwhelm the user with too many questions. Only ask for information that is absolutely necessary to resolve the issue.
Provide clear instructions: Be clear about what information you need from the user and how they can expect to receive a response. Provide instructions on how to fill out the form and any specific guidelines or limitations.
Use auto-response messages: Set up an automatic response to let users know that their submission was received and that their issue is being looked into. This can help to set expectations and reduce anxiety.
Be responsive: Try to respond to support form submissions as quickly as possible. Set a reasonable response time and stick to it.
Continuously improve: Use feedback from users to improve your support form. Analyze the data collected through the form to identify patterns and areas for improvement.

What customization options are available with the Support Form widget?

The Support Form widget provides a range of customization options to help you tailor the look and feel of the form to match your website's design and branding. You can choose from a selection of attractive skins to quickly apply a pre-designed theme, or use the advanced editor to customize every aspect of the form's appearance, including colors, fonts, layout, and positioning. For more advanced customization, you can even edit the CSS directly.

How can I embed the Support Form widget on my website?

Is the Support Form widget responsive?

Can I change the Support Form widget’s layout?

Are there pre-made skins that I can choose from?

Can I choose between using icons or images in the Support Form ?

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I have a feature request, how can I share it?