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Support Form for ExpressionEngine

Use a support form that lets customers submit tickets, saves each request, sends notifications, and helps you manage support more efficiently.

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ExpressionEngine
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Why Should You Use the Support Form Widget+?

Effortless Form Builder for Streamlined Support Forms

The Support Form for ExpressionEngine allows users to quickly and easily submit their support requests, ensuring that their needs are addressed in a timely manner. This can lead to higher customer satisfaction and loyalty. In addition, the ExpressionEngine Support Form assists you in monitoring and categorizing support requests, simplifying the management of customer inquiries and ensuring effective responses.

Centralized your User's Communication

By using a Support Form for ExpressionEngine, all support requests are centralized in one location, making it easier for your support team to manage and prioritize requests. The consolidation of support requests can aid in decreasing response times and optimizing the overall performance of your customer support workflow.

Customize Support Forms on ExpressionEngine for Your Industry

The Support Form on ExpressionEngine can be adapted to include custom fields relevant to your business or sector, making it more efficient to gather necessary details for handling support inquiries. Moreover, personalizing your Support Form enables the gathering of essential customer insights, allowing you to refine your offerings in response to your customer's requirements and preferences.

Tailor Your Support Form with a Variety of Field Types on ExpressionEngine

The ExpressionEngine Support Form creator offers a wide range of customizable fields, from basic ones to unique and specialized formats, which allows you to tailor your form to your specific requirements and intended use. To include fields, just click on the "Add Field" option and browse the comprehensive range of formats offered. Additionally, rearranging fields is a breeze, as you can drag and drop them to your preferred order.

Support Form - Tailor Your Support Form with a Variety of Field Types on ExpressionEngine

Optimize Support Ticket Handling on ExpressionEngine with Ease

The ExpressionEngine Support Form allows you to effortlessly manage and view all submitted support tickets in an intuitive and user-friendly interface. This feature allows you to maintain a comprehensive overview of all user communications and inquiries, ensuring timely and efficient responses to their support requests.

Support Form - Optimize Support Ticket Handling on ExpressionEngine with Ease

Streamline Issue Resolution with File and Image Reception via Support Form

The Support Form for ExpressionEngine allows you to easily receive relevant files and images from your users, which can significantly enhance the accuracy and effectiveness of your support ticket resolution process. This functionality is especially beneficial for gathering essential information and documentation, which helps resolve user support requests promptly and effectively.

Support Form - Streamline Issue Resolution with File and Image Reception via Support Form

Improve User Experience with Rich Content and Images in Your Support Form

By integrating titles, descriptive text, and images into your support form, you can enhance the user experience on your ExpressionEngine website and make it more comprehensive and user-friendly. The incorporation of such explanatory form elements can assist users throughout the submission process, fostering a seamless and efficient experience that improves the odds of effectively resolving support tickets.

Support Form - Improve User Experience with Rich Content and Images in Your Support Form

Customize the Support Form Header and Footer

The ExpressionEngine Support Form offers the ability to personalize the form's header and footer, with the added feature of incorporating images. This feature presents a significant opportunity to elevate your brand's image and create a visually stunning and professional form that aligns with your ExpressionEngine website's overall design and aesthetic.

Support Form - Customize the Support Form Header and Footer

Keep Your ExpressionEngine Support Form Spam-Free with CAPTCHA

The Support Form creator on ExpressionEngine offers the ability to activate the CAPTCHA anti-spam feature, compelling users to pass a verification process before form submission. With this feature in place, you can effectively block bots and automated scripts from submitting spam to your support form, ensuring that all received messages come from genuine users.

Support Form - Keep Your ExpressionEngine Support Form Spam-Free with CAPTCHA
Support Form - Simplify Data Analysis by Exporting Support Ticket Submissions to CSV

Simplify Data Analysis by Exporting Support Ticket Submissions to CSV

The ExpressionEngine Support Form creator provides the option to export support ticket submissions in a CSV file format, facilitating easy import into various software or tools for analysis or integration purposes. This functionality is highly advantageous for businesses aiming to maintain a comprehensive record of client communications and for those needing robust data analysis and reporting features.

Support Form - Stay Informed with New Support Ticket Submission Notifications

Stay Informed with New Support Ticket Submission Notifications

The ExpressionEngine Support Form [creator] enables you to configure notification settings for both the support form owner and the user submitting the request. Arrange for automated email notifications to be sent to multiple email addresses for every support form submission, and ensure a confirmation email is delivered to the user following a successful submission.

Support Form - Enhance Support Form Appearance with ExpressionEngine's Custom CSS Editor

Enhance Support Form Appearance with ExpressionEngine's Custom CSS Editor

Our advanced editor empowers you with full customization capabilities of the Support Form's appearance. With this potent tool, you can readily fine-tune every aspect of your support form, such as colors, fonts, layout, and positioning. For advanced users with CSS knowledge, direct CSS editing can take customization to the next level.

Explore Multiple Skins for Your ExpressionEngine Support Form

The ExpressionEngine Support Form includes an array of eye-catching skins, giving you the ability to start the design process without spending time on detailed customization. These available skins provide a time-saving solution, while still maintaining a tailored and professional appearance that resonates with your brand's identity.

Support Form - Explore Multiple Skins for Your ExpressionEngine Support Form

Fully Personalize Your ExpressionEngine Support Form for a Unified Brand Experience

The ExpressionEngine Support Form creator offers a range of attractive skins that you can easily personalize to match your brand's image and website's overall look and feel. You can fully customize your form by altering the color scheme, font style, and adding your logo and other design components, giving you complete control over the design process to create a one-of-a-kind, personalized form. This extensive personalization helps you forge a stronger connection with your users and establish a lasting impact that reflects your brand's image.

Support Form - Fully Personalize Your ExpressionEngine Support Form for a Unified Brand Experience

Create a Fully Responsive Support Form for ExpressionEngine Users

In today's world, where a growing number of people are using mobile devices to access the internet, it's essential to have a form that's optimized for mobile viewing. The ExpressionEngine Support Form is entirely responsive, ensuring excellent performance and appearance on any device. By providing a responsive support form, you enable users to access and submit the form with ease from any device, leading to more timely submissions and a better overall user experience.

Support Form - Create a Fully Responsive Support Form for ExpressionEngine Users

ExpressionEngine Support Form Builder: User-Friendly Tool for Effortless Form Creation

The Support Form builder for ExpressionEngine allows you to develop and tailor your form effortlessly, without requiring any coding knowledge. The intuitive user interface makes it easy for you to adjust the form's fields, layout, and design with just a few simple clicks. Plus, you can preview your changes in real-time to ensure that your form looks exactly the way you want it to.

Support Form - ExpressionEngine Support Form Builder: User-Friendly Tool for Effortless Form Creation

Simple Steps to Embedding ExpressionEngine Support Form on Your website

To incorporate the Support Form into your ExpressionEngine website, simply copy and paste the supplied code snippet into your page's HTML. Boasting an auto-updating design, the support form ensures that any changes made in the Support Form editor are quickly reflected on your ExpressionEngine website. This simplified process allows for effortless form customization and seamless integration with your website, ensuring convenient access for your customers.

Support Form - Simple Steps to Embedding ExpressionEngine Support Form on Your website

Compatible With All Site Builders, E-Commerce Platforms and Websites

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FAQ

A support form is an online form used by businesses or organizations to receive inquiries, feedback, or support requests from their customers or users. It typically includes fields for the user's name, contact information, the reason for the inquiry or request, and a message field where the user can provide details or additional information. The purpose of a support form is to provide a convenient and efficient way for customers or users to reach out for help or assistance, and for businesses to manage and track those requests in an organized manner.




  1. Keep it simple: A support form should be easy to fill out and should not overwhelm the user with too many questions. Only ask for information that is absolutely necessary to resolve the issue.
  2. Provide clear instructions: Be clear about what information you need from the user and how they can expect to receive a response. Provide instructions on how to fill out the form and any specific guidelines or limitations.
  3. Use auto-response messages: Set up an automatic response to let users know that their submission was received and that their issue is being looked into. This can help to set expectations and reduce anxiety.
  4. Be responsive: Try to respond to support form submissions as quickly as possible. Set a reasonable response time and stick to it.
  5. Continuously improve: Use feedback from users to improve your support form. Analyze the data collected through the form to identify patterns and areas for improvement.


The Support Form widget provides a range of customization options to help you tailor the look and feel of the form to match your website's design and branding. You can choose from a selection of attractive skins to quickly apply a pre-designed theme, or use the advanced editor to customize every aspect of the form's appearance, including colors, fonts, layout, and positioning. For more advanced customization, you can even edit the CSS directly.

To embed the Support Form widget on your website, simply copy and paste the provided code snippet into your page's HTML code. The widget is designed to be auto-updating, meaning that any changes you make to the Support Form editor will be reflected automatically on your website.

Yes, the Support Form widget is fully responsive and will adapt to any device, ensuring that users can easily submit inquiries or support requests from their desktop, tablet, or mobile device. This is important in a world where more and more people are accessing the internet through their phones and tablets.

Yes, you can easily do so from the “Templates” tab.

Yes, there are lots of beautiful skins that you can choose from to save time and start using the widget as quickly as possible.

Yes, you can either upload an image, or select an icon from a large selection of available icons to add to your support form, or, alternatively, you can leave it all blank. 

It’s simple. All you need to do is to sign up and start using the free version.

Common Ninja’s Support Form widget is free to use. It is limited to a certain amount of views, however.

Common Ninja’s Support Form widget is compatible with ALL current and future website builders.

Yes, the Support Form widget is GDPR-compliant.

No. Using our Support Form widget is very simple. The widget comes with an intuitive drag-and-drop interface and fully customizable options. Once you’ve finished editing the widget to your liking, all you need to do is copy the provided code and add it to your website.

Yes. We are eager to hear your request. Please visit our Feature Request page.