FAQs need to be easy to understand and access, and what better way to do it is there, other than to present it in a simple and familiar way — a list of questions with the option to expand the information, to reveal the desired answer.
To some, the regular, old-fashioned FAQ style is outdated, and a new approach may be sought after. With the widget's full customization options, it’s easy to make FAQs look more modern, organized, and neatly presented.
Sometimes, when there’s a lot of information about different things, categories, services, products, etc. the information may get lost. To combat this, the widget offers the ability to divide the FAQs into categories for better navigation and for better user experience.